Return & Refund Policy

Last Updated: January 1, 2024

At Phexroxxvik, we are committed to ensuring your complete satisfaction with our floristry services. This Return & Refund Policy outlines the procedures and conditions for returns and refunds of our products and services.

Our Commitment

We take great pride in the quality of our floral arrangements and customer service. If you are not completely satisfied with your purchase, we want to make it right. Please contact us as soon as possible so we can address your concerns promptly.

Fresh Flower Arrangements

Due to the perishable nature of fresh flowers, our return policy for fresh arrangements is as follows:

• If you receive flowers that are damaged, wilted, or not as described, please contact us within 24 hours of delivery
• We will arrange for replacement or full refund at our discretion
• Photographs of the issue may be requested to help us understand the problem
• We cannot accept returns of fresh flowers that have been properly delivered and are simply past their natural lifespan

Cancellation Policy

You may cancel your order under the following conditions:

• More than 24 hours before delivery: Full refund will be provided
• Within 24 hours of delivery: Cancellation may incur a fee of up to 50% of the order value, as we may have already prepared your arrangement
• After delivery: Standard return policy applies (see above)
• Custom event orders: Specific cancellation terms will be discussed and agreed upon at the time of booking

Refund Process

When a refund is approved:

• Refunds will be processed to the original payment method used for the purchase
• Processing time is typically 5-10 business days, depending on your payment provider
• You will receive email confirmation once the refund has been processed
• If you paid by cash or check, we will issue a refund check or arrange an alternative payment method

Quality Issues

If you experience any quality issues with your order:

• Contact us immediately via phone or email with details of the issue
• Provide photographs if possible to help us assess the situation
• We will work with you to resolve the issue, which may include replacement, partial refund, or full refund
• Our goal is to ensure your complete satisfaction

Delivery Issues

If there are problems with delivery:

• If flowers are delivered to the wrong address due to our error, we will arrange immediate redelivery or provide a full refund
• If delivery is delayed due to circumstances beyond our control (weather, traffic, etc.), we will work with you to find a solution
• If no one is available to receive the delivery and flowers are left in an inappropriate location, please contact us immediately
• We are not responsible for delivery issues caused by incorrect address information provided by the customer

Custom Orders and Events

For custom arrangements and event floristry:

• Cancellation terms are specified in your booking agreement
• Deposits may be non-refundable depending on timing and materials already ordered
• Changes to custom orders may be accommodated up to a certain deadline, which will be communicated at booking
• Please review your contract carefully and contact us with any questions

Substitutions

As outlined in our Terms of Use, we may substitute flowers of equal or greater value when specific varieties are unavailable. If you are not satisfied with substitutions:

• Contact us within 24 hours of delivery
• We will work with you to find an acceptable solution
• If no solution can be reached, we will provide a refund or replacement

Non-Refundable Items

The following items or situations are generally not eligible for refund:

• Flowers that have reached the end of their natural lifespan after proper care
• Custom orders cancelled after materials have been ordered or work has begun (subject to contract terms)
• Items damaged due to improper care or handling by the recipient
• Orders cancelled after delivery has been completed

How to Request a Return or Refund

To request a return or refund:

1. Contact us as soon as possible via phone or email
2. Provide your order number or details about your purchase
3. Describe the issue clearly and include photographs if applicable
4. Our team will review your request and respond within 24 hours
5. We will work with you to resolve the issue to your satisfaction

Contact Information

For questions about returns or refunds, or to initiate a return request, please contact us:

Phexroxxvik
38 Ranelagh Village, Ranelagh
Dublin 6, D06 E4H3, Ireland
Phone: +353 1 491 0233
Email: askuse@phexroxxvik.world

Changes to This Policy

We reserve the right to update this Return & Refund Policy at any time. Changes will be effective immediately upon posting to our website. We encourage you to review this policy periodically to stay informed about our return and refund procedures.

Consumer Rights

This policy does not affect your statutory rights as a consumer under Irish law. If you believe your consumer rights have been violated, you may contact the Competition and Consumer Protection Commission (CCPC) for assistance.